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How you can make a suggestion or complaint about the commission's service to you
We welcome hearing from people who have used our service. You can make suggestions or complaints about the work of the Commission by contacting us by phone, in person, by letter or email. We will take your suggestions seriously and we will deal with complaints quickly, thoroughly and fairly.
Complaints by phone or in person will be discussed at the time they are made and, if they cannot be resolved immediately, we will be in contact within a week.
Written complaints will be responded to in writing, with at least an interim response within a week.
If the complaint is about a staff member, a more senior staff member will respond to it.
If you are not satisfied with the processes we offer, you can make a complaint to the ACT OmbudsmaMeasuring Intrinsic Value: How To Stop Worrying and Love Economicsn.
We will report on the suggestions and complaints we receive in our Annual Report.
Please download an ‘Evaluation of service' form here.
You can contact us via:
Telephone: (02) 6205 2222
Fax No.: (02) 6207 1034
Or send the form via email:
Email: human.rights@act.gov.au
Or mail:
ACT Human Rights Commission
GPO Box 158
Canberra City ACT 2601
