Conciliation

Conciliation of a complaint involves an impartial Conciliator helping you and the service provider to resolve the complaint, usually by holding a conciliation conference.  Conciliation is voluntary and confidential.  If the complaint is resolved, you may sign a legally binding agreement and the complaint is closed.
Please see our Guide to Conciliation for more information.  

Guide to Conciliation (word)

Guide to Conciliation (PDF)

Last updated 03 Apr 2012