Make a complaint
If you have a complaint about a service for older people, including about a retirement community, you may make a complaint to the Human Rights Commission.
To make a complaint, you will be required to complete a form, detailing the nature of your complaint. There is also an opportunity on the form for you to detail how you think the complaint may be resolved. Please see below to download a complaint form.
If you have any questions about the complaint process, please contact us on (02) 6205 2222. When you contact the us, the Intake Officer will:
- listen
- give information
- provide details about how to lodge a complaint
- put you in touch with other people who can help if needed.
Complaint forms:
- Provision of services complaint form (pdf) (Authorised)
- Provision of services complaint form (Word) (Unauthorised)
