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Accommodation Status
  • Discrimination

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Accommodation Status

In the ACT it is against the law for someone to discriminate against you because of a characteristic that you have, or that someone thinks you have, in an area of public life such as employment, education, accommodation, provision of goods and services, clubs. It is against the law for someone to discriminate against you because of your current or previous accommodation status, including periods of homelessness, occupancy or tenancy, not having a fixed address, secure accommodation, living in a caravan park or boarding house, because you are a public housing tenant or are on the waiting list for public housing.

Examples of accommodation status discrimination

Agnes is trying to access a medical practice, but they told her that to register as a patient and see a doctor, she needs to provide a residential address. Agnes does not currently have a fixed address, so she is denied access to a doctor.

Frank has been living in crisis accommodation for a year, after he separated from his wife and the family home was sold. He has been applying for private rental accommodation. An agent told him he was at ‘the bottom of the queue’ because his only rental reference for the past few years was crisis accommodation.

Sally lives in a long stay caravan park. A cafe in her area advertised for baristas, and Sally tried to give the owner her resume. The owner wouldn’t accept her resume, pointing to Sally’s address and saying that he was looking for more reliable staff.

Are there any exceptions?

It may not be unlawful in some circumstances to discriminate on the ground of accommodation status in relation to the provision of accommodation, if such discrimination is reasonable having regard to any relevant factors.

Ready to make a Complaint?

Any questions?

If you have any questions about our complaint process or need help to complete the complaint form, please contact our intake team.

Acknowledgement of Country

We acknowledge the traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

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Child Safe Commitment Statement

HRC Child Safe Standards Statement of Commitment

We are committed to protecting and promoting the rights, safety, and wellbeing of children and young people. We are actively implementing the 10 Child Safe Standards in a way that is culturally safe and inclusive for all children and young people, including by respecting and valuing the diverse and unique identities and experiences of Aboriginal and Torres Strait Islander children and young people, and their families.


We take a zero-tolerance approach to child abuse, and will seek to ensure all employees, volunteers, contracted staff, and executives uphold their responsibilities.

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