Promoting the rights of older Canberrans
The ACT Human Rights Commission makes it easy for older people to raise concerns or complaints about issues affecting them.
The Commission can help older Canberrans deal with concerns about:
- Health services they have received & individual health practitioners
- Age and disability discrimination at work, when receiving services, or in the provision of accommodation or education
- Abuse, neglect or exploitation of people over 60 or an adult with a disability. This includes financial exploitation (e.g., when someone forces an older person to give them money or access to their bank accounts), or other abuse, like controlling where an older person lives, the services they receive and the decisions they make
- Retirement villages complaints
- Services for older people including residential aged care or in home support services
- Services for victims of crime
- Services like banking or ACT government services
We recognise that in some matters, the preservation of a relationship with the person complained about is important, especially when it involves a family or friend. The Commission can work to help achieve an outcome that addresses your concerns while maintaining relationships.
We know sometimes people are worried about raising a concern with the Commission even where the issue affects their day-to-day life. People who wish to talk to someone at the Commission can do so anonymously or confidentially. The Commission’s complaint handling service is safe, accessible, and free.
If the Commission can’t deal with an issue or the issues cannot be resolved through our process, we will talk to you about other options.
You can find some examples of the types of complaints made to the Commission.