Monitoring and Regulation
Where do I go to raise concerns about an organisation or its staff?
Whether you are a parent/carer, a staff member or volunteer providing services to children and young people, or a kid, teen or young person yourself, you can play an important role in upholding the Child Safe Standards and improving the safety and wellbeing of all children and young people. You do this by working with your organisation to implement the Standards and acting in ways that help to make improvements.
Providing feedback or raising concerns in your organisation is an important step that helps organisations to review what is working and where further improvements can be made. As part of your organisation’s implementation, there should be policies that explain how feedback and concerns are managed.
If, after raising issues within your organisation, you still have concerns, you can contact the relevant sector regulator to seek advice. You can also contact the CYPC if you want more information about your options.
The sector regulators in the ACT are:
Community Services
Office of the Senior Practitioner
Schools and Education Providers
Early Childhood Education and Care
Education and Care Regulation and Support
Working with Vulnerable People Registration
Access Canberra WWVP Compliance and Reporting
Health Services
Health Services Commissioner - ACT Human Rights Commission
Services for Children and Young People
Disability and Community Services Commissioner - ACT Human Rights Commission
Employers – notifiable incidents
Employee or volunteer misconduct
Reportable Conduct Scheme - ACT Ombudsman
To report suspicions of risk of harm about a child or young person by a family member or guardian to Children, Youth and Families, contact CYF on 1300 556 729 or complete this online form.
If you have immediate concerns about the safety and wellbeing of a child or young person or you believe a crime against a child or young person has been committed, contact ACT Policing on 000 for immediate assistance or 131 444 for situations that are not life-threatening or time critical.